Privacy Policy

1. Introduction

Welcome to GymNepal Pro ("we," "our," or "us"). We respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, gymnepal.pro, or use our digital management platform, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our SaaS platform, including:

• Personal Information: Name, email address, phone number, and billing information (e.g., eSewa or Khalti details) provided during registration and subscription processes.
• Gym Data: Member records, attendance logs, and financial transactions which you manage utilizing our software. This data is owned by you, the client, and safely processed by us.
• Usage Details: IP addresses, browser types, and information collected through cookies to improve platform security and user experience.

3. How We Use Your Information

We use information that we collect about you or that you provide to us:

• To present our Platform and its contents to you.
• To provide you with notices about your account and subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To provide customer support and troubleshoot technical issues.

4. Data Security

We have implemented robust measures designed to secure your personal information and your gym's data from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure cloud servers behind strict firewalls in our cloud infrastructure.

5. Third-Party Services

We utilize third-party payment gateways like eSewa and Khalti to securely process transactions. We do not store any sensitive financial passwords or PINs on our servers. You are subject to the privacy policies of these third-party integrations when using their services through our platform.

6. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Platform dashboard.

7. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: contact@gymnepal.pro or call us at +977 980-0000000.